Training on Customer Focused Management

Officials from Natural Resources Development Corporation Limited attended this training to give excellent customer service to all their clients and the best practices they required to build strong customer relationships and develop a customer-centric organisation. Becoming customer-centric is one of the most important aims of any organisation. Customers have high expectations and demand quality customer service from companies they choose to do business with. Providing customer service excellence gives an organisation a competitive advantage in the marketplace and is the key factor that keeps customers coming back.

Upon the completion of the training, trainees were able to-

• Establish the importance of setting and reviewing customer service standards
• Using body language to build trust and rapport face-to-face or over the phone
• Communicate more effectively by utilizing active listening and questioning skills
• Demonstrate how to deal with difficult or demanding customers in a professional manner